Welcome to Christmas Designers Store
At Christmas Designers Store, we’re dedicated to making your holiday decorating experience as magical and stress-free as possible. We understand that creating festive memories is important, which is why we’ve crafted our shipping and returns policies with the same care and attention we put into our Christmas decorations.
Shipping Information
Order Processing
We typically process orders within 1-2 business days after payment confirmation. During peak holiday season (November-December), please allow up to 3 business days for order processing.
Shipping Methods & Timeframes
We offer two convenient shipping options to deliver your Christmas treasures:
Standard Shipping – $12.95
- Carrier: DHL or FedEx
- Delivery Time: 10-15 business days after shipment
- Best for: When you need your decorations quickly
- Tracking included with all standard shipments
Free Shipping
- Available on orders of $50 or more
- Carrier: EMS
- Delivery Time: 15-25 business days after shipment
- Perfect for: Budget-conscious shoppers who can wait a bit longer
Please note: We ship worldwide but cannot deliver to some Asian countries and remote areas. Shipping times are estimates and may vary during holiday periods.
Returns & Exchanges Policy
We want you to be completely delighted with your Christmas decorations. If something isn’t quite right, here’s how we can help:
Return & Exchange Timeframe
We accept returns and exchanges within 15 days of your receipt of the item. To be eligible for a return, your item must be:
- Unused and in the same condition as received
- In its original packaging with all tags and accessories
Non-Returnable Items
Due to the seasonal and sometimes personal nature of our products, the following items cannot be returned or exchanged:
- Christmas Advent Calendars once opened or after December 1st
- Personalized or monogrammed Christmas Stockings
- Christmas Floral Arrangements (due to their perishable nature)
- Opened Christmas Lights (for safety reasons)
- Christmas Snow Globes if the original packaging is damaged
Return Process
Follow these simple steps to return an item:
- Contact Us: Email our customer service team at [email protected] within 15 days of receiving your order. Use our return request template below.
- Wait for Approval: Our team will review your request and send you a Return Authorization Number and instructions within 2 business days.
- Package Your Item: Securely pack the item in its original packaging, including all tags and accessories.
- Ship Your Return: Send the package to our address: Christmas Designers Store
4617 East 3rd Street
Panama City, US 32404 - Include Documentation: Be sure to include your Return Authorization Number and original order confirmation in the package.
Refund Information
Once we receive and inspect your returned item, we will process your refund within 5-7 business days. The refund will be issued to your original payment method:
- Credit/Debit Cards (Visa, MasterCard, JCB): 5-7 business days after processing (depending on your bank)
- PayPal: 3-5 business days after processing
Please note that original shipping fees are non-refundable, unless the return is due to our error.
Exchange Process
If you’d like to exchange an item for a different size, color, or product:
- Follow the same return process outlined above
- In your return request email, clearly state the item you’d like to exchange for
- If the exchange item has a different price, we will process a refund or charge the difference accordingly
Return Request Template
Use this template when emailing your return request to [email protected]:
Subject: Return Request – Order #[Your Order Number]
Dear Christmas Designers Store Team,
I would like to request a return/exchange for my recent order.
Order Number: [Your Order Number]
Order Date: [Date of Order]
Item(s) to Return: [Product Name and Quantity]
Reason for Return: [Please specify reason]
Preferred Resolution: [Refund / Exchange for (specific product)]
Thank you for your assistance in making my Christmas decorating experience magical.
Sincerely,
[Your Full Name]
Damaged or Incorrect Items
If you receive a damaged item or an incorrect product, please contact us immediately at [email protected] with photos of the damaged item or the incorrect product received. We will arrange for a replacement or return at no cost to you.
Holiday Reminder
During the busy Christmas season, we recommend initiating returns as soon as possible to ensure we can process them before the holiday rush. We want to make sure your home is filled with only the Christmas decorations that bring you joy and festive spirit!
If you have any questions about our shipping or returns policy, don’t hesitate to contact our customer service team. We’re here to help make your holiday decorating as joyful and stress-free as possible.
Wishing you a season filled with warmth and wonder,
The Christmas Designers Store Team 🎅🎄