At Christmas Designers Store, we want your holiday decorating experience to be as magical as the season itself. While we carefully craft and package each of our Christmas decorations, we understand that sometimes an item may not meet your expectations. Our Returns & Exchanges policy is designed with the same care and attention we put into creating your festive holiday memories.
Return & Exchange Timeframe
We accept returns and exchanges within 15 days of your receipt of the item. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
Non-Returnable Items
Due to the nature of certain seasonal products, the following items cannot be returned or exchanged:
- Christmas Advent Calendars (once opened or after December 1st)
- Personalized or monogrammed Christmas Stockings
- Christmas Floral Arrangements (due to their perishable nature)
- Opened Christmas Lights (for safety reasons)
- Christmas Snow Globes (if the original packaging is damaged)
Return Process
Follow these simple steps to return an item:
- Contact Us: Email our customer service team at [email protected] within 15 days of receiving your order. Use the return request template provided below.
- Wait for Approval: Our team will review your request and send you a Return Authorization Number and instructions within 2 business days.
- Package Your Item: Securely pack the item in its original packaging, including all tags and accessories.
- Ship Your Return: Send the package to our address at: Christmas Designers Store
4617 East 3rd Street
Panama City, US 32404 - Include Documentation: Be sure to include your Return Authorization Number and original order confirmation in the package.
Refund Information
Once we receive and inspect your returned item, we will process your refund within 5-7 business days. The refund will be issued to your original payment method:
- Credit/Debit Cards (Visa, MasterCard, JCB): 5-7 business days after processing (depending on your bank)
- PayPal: 3-5 business days after processing
Please note that original shipping fees are non-refundable, unless the return is due to our error.
Exchange Process
If you’d like to exchange an item for a different size, color, or product:
- Follow the same return process outlined above
- In your return request email, clearly state the item you’d like to exchange for
- If the exchange item has a different price, we will process a refund or charge the difference accordingly
Return Request Template
Use this template when emailing your return request to [email protected]:
Subject: Return Request – Order #[Your Order Number]
Dear Christmas Designers Store Team,
I would like to request a return/exchange for my recent order.
Order Number: [Your Order Number]
Order Date: [Date of Order]
Item(s) to Return: [Product Name and Quantity]
Reason for Return: [Please specify reason]
Preferred Resolution: [Refund / Exchange for (specific product)]
Thank you for your assistance in making my Christmas decorating experience magical.
Sincerely,
[Your Full Name]
Damaged or Incorrect Items
If you receive a damaged item or an incorrect product, please contact us immediately at [email protected] with photos of the damaged item or the incorrect product received. We will arrange for a replacement or return at no cost to you.
Holiday Reminder: During the busy Christmas season, we recommend initiating returns as soon as possible to ensure we can process them before the holiday rush. We want to make sure your home is filled with only the Christmas decorations that bring you joy and festive spirit!
If you have any questions about our returns policy, don’t hesitate to contact our customer service team. We’re here to help make your holiday decorating as joyful and stress-free as possible.
Wishing you a season filled with warmth and wonder,
The Christmas Designers Store Team 🎅🎄